Refund Policy

Last updated:

Overview

Jointsplantfresh values customer satisfaction. This policy outlines refund eligibility and procedures for paid challenge subscriptions.

Refund Period

You may request a refund within 14 days of initial purchase for monthly subscriptions. This aligns with Australian Consumer Law cooling-off rights. After 14 days, subscriptions cannot be refunded but may be cancelled for future billing.

Refund Eligibility

Refunds are available for:

• 30-Minute Challenge monthly subscriptions (AU$18/month)
• 45-Minute Program monthly subscriptions (AU$32/month)
• Purchased guides or course materials

Non-Refundable Items

The following cannot be refunded:

• Free 10-Minute Morning format challenges (no charge)
• Subscriptions cancelled after the 14-day period
• Content accessed or downloaded (treated as consumed service)
• Subscription credits applied by Jointsplantfresh

Refund Process

To request a refund within 14 days:

1. Email info@jointsplantfresh.world with your request and order details.
2. Include your registration email, subscription level, and reason for refund.
3. We will respond within 5 business days with refund confirmation or questions.
4. Approved refunds are processed to your original payment method within 7–10 business days.

Cancellation (After 14 Days)

After the 14-day refund window, you may cancel your subscription at any time:

• No penalty or early termination fee applies.
• Cancellation takes effect at the end of your current billing cycle.
• You retain access to content through the end of your paid period.
• Request cancellation by emailing info@jointsplantfresh.world.

Partial Month Refunds

If you purchased a subscription mid-month and request a refund within 14 days, your refund will be prorated based on days unused. For example, if you subscribed on the 15th and refund on the 20th (5 days of use), you receive a refund for the remaining days.

Subscription Pauses

Rather than cancelling, you may pause your subscription for up to 3 months without charge. After 3 months of pause, your account reverts to inactive status. Contact us to pause: info@jointsplantfresh.world

Issues with Refunds

If you experience issues with refund processing:

• Refunds may take 10–15 business days to appear, depending on your bank.
• Check with your bank if a refund doesn't appear after 15 days.
• Contact us with proof of transaction, and we'll investigate.

Changes to This Policy

We reserve the right to modify this refund policy. Changes are effective 30 days after posting. Ongoing disputes will be resolved under the version in effect when the subscription was purchased.

Contact Us

Questions about refunds or cancellation? Email info@jointsplantfresh.world or call +61 2 8047 5234

Australian Consumer Law Rights

This policy provides rights above Australian Consumer Law minimums. If you believe you have been treated unfairly, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the Australian Competition and Consumer Commission (ACCC).